Refund policy

At AutiQ, we want you to love your purchase. If for any reason you’re not fully satisfied, we offer a 7-day return and refund period starting from the day your order is delivered.

 

 

 

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Eligibility for Returns

 


To be eligible for a return:

 

  • Your item must be unused, in the same condition that you received it, and in its original packaging.

  • Returns must be requested within 7 days of delivery.

  • Proof of purchase (order number or confirmation email) is required.

 

 

 

 

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How to Start a Return

 

 

  1. Email us at info@autiqstore.com with your order number and reason for return.

  2. Our support team will send you the return instructions and address.

  3. Once the item is received and inspected, we’ll confirm your refund or replacement.

 

 

 

 

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Refunds

 

 

  • Approved refunds are processed to your original payment method.

  • Please allow 3–5 business days for the refund to appear in your account after approval.

  • Shipping fees (if applicable) are non-refundable.

 

 

 

 

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Non-Returnable Items

 


We cannot accept returns for:

 

  • Used, damaged, or incomplete products.

  • Products returned after the 7-day window.

  • Items purchased through third-party retailers.

 

 

 

 

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Exchanges

 


If you received a defective or damaged product, contact us within 7 days of delivery. We’ll arrange a replacement at no additional cost.

 

 

 

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Need Help?

 


Our customer care team is here for you.

Reach out anytime at support@autiqstore.com — we’ll respond within 24 hours.

 

 

AutiQ — Smart Cleaning. Powerful Results.